Senior Digital Products Specialist

3 weeks ago

Doha, Qatar Qatar Museums Full time

Key Accountabilities:
Role Purpose

KEY ACCOUNTABILITIES
- Planning & Direction
- Defines product development roadmap for specific digital products.
- Carries out requirements gathering with key stakeholders and user groups to inform the product roadmap.
- Carries out roadmap prioritization aligning with QM milestones, direction of travel and digital strategy.
- Creates and maintains product specifications to brief design and development teams effectively and be the point of contact for all information about QM’s digital products.
- Captures requirements from the public and the business and prioritizes them for sprint.
- Fulfils the role of Scrum Master in some cases, managing prioritized epics and user stories for product development team for iterative releases.
- Writes scopes of work for delivery of back-end solutions from external suppliers.
- Quality / Efficiency
- Aligns business objectives with user needs to prioritize features for development.
- Ensures QM’s products are designed to the highest possible UX and UI standards and reflect QM’s brand values.
- Ensures a focus on user-friendly and audience-focused experiences.
- Conducts retrospectives to identify and resolve any outstanding issues.
- Proactively works with the team to resolve bottlenecks or blockers.
- Measures and tracks results based on defined goals and KPIs, including web analytics and SEO tracking.
- Coordinates with Quality Assurance Specialist.
- Measures and tracks results based on defined goals and KPIs, including web analytics and SEO tracking.
- Stakeholder Relations
- Aligns with QM staff across the organization during the planning and developing of digital products.
- Works closely with the UX specialist to interprets business and user requirements into wireframes.
- Collaborates with colleagues in IT to ensure the necessary infrastructure is in place to meet the needs of the digital program.
- Manages approvals processes to ensure web and app designs are approved by senior management in a timely fashion.
- Identifies opportunities for user testing.

Qualifications/Requirements:
Necessary knowledge to be able to do the job.
- Knowledgeable about Agile and Lean processes and digital project management methodologies.
- Knowledgeable about web development fundamentals, proficiency in HTML and CSS preferred.
- Ability to take on a variety of tasks as required on a small team.
- A motivated self-starter able to collaborate with others.
- Detail-oriented with ability to project manage both longer-term initiatives and shorter-term updates.
- Ability to communicate clearly about technology to non-technical colleagues.
- Ability to question prioritization and recommend alternative approaches to senior staff.
- Skilled in leading digital product teams through an agile process.
- Experience with product management, features prioritization in large scale organizations.
- Experience with current web development practice and agile project management.
- Experience tracking and reporting on the outcome of digital projects and making data-informed decisions.
- Experience with online ticketing and membership systems preferred.
- Experienced working with a web CMS.
- Experience in working with agile and lean development methodologies.

Education, Experience, and certification requirements
- Essential: Bachelor’s degree and professional experience managing digital products, including websites and apps.
- Professional qualification in Agile and Lean development and/or digital project management methodologies.
- 7+ years of managing digital products using agile methodology.
- 9 years of experience required.

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