Customer Experience- Content Management Officer

About the role: We are currently recruiting for Content Management Specialist for Customer Contact Centre in Doha. As a Content Management Specialist, your primary responsibility is to manage and update Contact Centre Knowledge Management system and encourage correct and widespread usage of the knowledge base. Support all of Contact Centre operations by...

Key Responsibilities:CMS Handling:As a CRM Executive at Arabnews, you will be responsible for managing our website content using the company's Content Management System (CMS). This includes updating and ensuring that all content is accurate, up-to-date, and optimized for customer engagement.Data Analysis & Insights:You will track and analyze customer...

**Role Purpose**: The Digital Editorial Specialist is responsible for writing content in English for a leading arts and culture institution in Qatar. This role works closely with the Arabic editorial team and the Content Planning team to plan and coordinate digital content development and delivery and will research (if necessary), write and edit material...

Responsible to support the Customer Experience Training Team to ensure that all relevant digital touchpoints are accurate and compliant with the Qatar Airways brand. You will develop and update relevant training content on all digital channels. In addition to the above, other key responsibilities include: - Assist in the creation of campaign content...

**We are looking to hire a qualified Web Content Officer to join our Dynamic Team.** - A minimum of 3 years experience managing web & intranet portalcontent - Possesses a thorough understanding of how CMS works across external & internal digital touchpoints. - Possesses sufficient technical knowledge & skills of how to fully operate CMS. - Is highly...

About Al Hazm:We are a dynamic company that values innovation and customer satisfaction. As a Website Content Manager & Media Coordinator, you will play a crucial role in bridging the gap between website management, customer engagement, delivery platforms, and media coordination.Job Description:This is a challenging and rewarding opportunity to work with a...

**Responsibilities**: - **Administration & Office Management**_ - Oversee day-to-day office operations, ensuring all administrative activities run smoothly. - Manage office resources, supplies, and facilities, ensuring optimal functionality and efficiency. - Supervise the administrative team and delegate tasks to ensure timely and accurate execution of...

Key QualificationsThe ideal candidate for this role will have 2-4 years of experience in an account management or similar position, with excellent interpersonal communication and stakeholder management skills.They must also have knowledge and understanding of different digital marketing tools, design, content writing, and a strong command of the English...

Role SummaryAs a Customer Service Officer, you will be responsible for providing consistent, timely and accurate service support to maintain high customer satisfaction levels.Respond promptly to corporate clients' inquiries or transaction instructions.Ensure all account opening documentation is complete and up-to-date.Prepare and monitor customer deposits in...

About the role The Manager Customer Service Strategy is responsible for developing and implementing a Training & Development Strategy, a quality strategy and an Information & Content Management Strategy plan in line with the wider QR CCC objective of transitioning to Omni channel, revenue generating customer engagement centres. The role is responsible for...

**About the role** We are recruiting for the role Customer Services Officer within Customer Contact Centre based in Doha, Qatar. The Customer Services Officer is responsible for all service delivery aspects of the Contact Centre. You will manage the service quality, service levels and revenue generation through teams in accordance with defined targets. You...

**Our Vision**: Our vision is to inspire brands and people to impact the world. To create big ideas that make a significant contribution to the planet, society, and the bottom line. We believe in today's world this is the best way for our clients to achieve sustainable growth. We achieve this by breaking down the barriers that restrict talent and ideas, we...

About The RoleAs the Content Management Specialist, you are responsible to perform web content operations on qatarairways.com websites and mobile apps with the ultimate goal of driving customer centricity across Qatar Airways' digital touch points. Ensure all content on qatarairways.com is compliant with the brand tone of voice and adheres to the company's...

**About the role** Key Responsibilities: - Liaising with internal departments, outstations and group companies, in order to update content on the website on behalf of company-wide stakeholders, ensuring accuracy and usefulness on Qatar Airways' digital platforms. - Collaborate and provide support to the product development teams on projects by creating...

The Executive Assistant provides on-going administrative support to a C-Suite executive at a leading arts and culture organization in Qatar. The Executive Assistant’s responsibilities include providing high-quality administrative support to ensure efficient operation of the executive office, supporting managers and employees through a variety of tasks...

Job Summary:We are seeking a talented DIRECTOR OF ENGAGEMENT AND CUSTOMER EXPERIENCE to join our team at lxbfYeaa.This role is responsible for leading the development and implementation of social media engagement and customer support strategies, managing a team of social media specialists and support representatives, and driving business growth through...

Role OverviewAs the Retail Operations Manager at BFL Group, you will be responsible for driving the operational success of our retail stores. This involves maintaining seamless daily operations, delivering optimal customer experiences, and driving growth.ResponsibilitiesDevelop and execute strategies to maintain and improve sales areas, meeting and exceeding...

About the role Qatar Airways are excited to be launching a new opportunity to join our Customer Engagement & Loyalty team as a Loyalty Content Officer with knowledge of Arabic language. As a Loyalty Content Officer, you will provide verbal and written translation and interpretation of marketing materials, correspondence, forms, articles, and instructional...

**Role Purpose**: The Head of Digital Research & Analytics is responsible for establishing an integrated programme of user research and data analytics which will provide actionable user-insights and support data-driven decision-making for a leading arts and culture institution in Qatar. This role is responsible for identifying and defining user testing...

About the role Responsible for bringing the creative vision of the customer experience team to life in the form of first class creative storytelling that showcases and is representative of our world class customer experience. Support a communications team that conceives, designs, and leads the development of high-quality creative work that pushes the...