Customer Service Director

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

About Us

We are QNB, the largest bank in the Middle East and Africa region, with a presence in over 31 countries.

We offer a wide range of financial solutions to our clients, from personal banking to corporate finance.

As a leader in the banking industry, we strive to stay ahead of the curve by continuously investing in technology and innovation.

Job Description

This role is responsible for managing and supervising a team of tellers to provide cash related services to customers over the counter.

The successful candidate will be responsible for ensuring that all transactions are processed efficiently and accurately, while maintaining high levels of customer satisfaction.

Main Responsibilities:

  • Implement strategies and plans to achieve business targets.
  • Process branch cash and other teller-related transactions.
  • Ensure customer satisfaction at all times.
  • Provide information to auditors and the Compliance function as required.

Requirements

University degree with experience in banking operations. Strong knowledge of customer service principles and practices.



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