Transaction Services Specialist

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar Vodafone Full time

The Remittance Specialist role at Vodafone involves supporting the product manager in delivering an exceptional customer experience across remittance channels. Key responsibilities include P&L responsibility for the remittance revenue line, maximizing margin from remittance transactions, and ensuring that all transactions are completed within agreed Service Level Agreements (SLA).

Responsibilities
  • Revenue Growth: Identify opportunities to increase revenue from remittance transactions.
  • Customer Satisfaction: Ensure high levels of customer satisfaction through effective issue management.
  • Operational Efficiency: Streamline processes to improve operational efficiency and reduce costs.
  • Relationship Building: Foster strong relationships with remittance partners and exchange houses.

Accountabilities

  • Ensure remittance accounts are funded and float maintained.
  • Maximize margin from remittance transactions.
  • Manage customer issues and ensure timely resolution.


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