Holistic Services Coordinator
19 hours ago
The Holistic Services Coordinator will play a vital role in developing and implementing holistic wellness programs at Caravane Earth. This position requires a strong background in wellness and the ability to lead a team of wellness professionals.
Main Responsibilities:
Develop and implement comprehensive wellness programs that enhance the guest experience and promote a healthy environment within our resort.
Collaborate with wellness experts to design and develop a diverse range of treatments and services.
Coordinate and manage yoga & wellness appointments, bookings, and scheduling to optimize resource utilization.
Ensure adherence to health, safety, and sanitation standards in all wellness areas and treatments.
Leadership and Development:
Train and supervise a team of wellness professionals, including therapists, yoga instructors, and support staff.
Provide ongoing coaching, mentoring, and performance feedback to ensure high-quality service delivery.
Foster a positive work environment that promotes teamwork, professionalism, and personal growth.
Guest Experience:
Deliver exceptional guest experiences by providing personalized attention, addressing inquiries, and resolving any issues or complaints promptly.
Monitor guest feedback and reviews and take appropriate measures to continuously improve service quality.
Develop and implement guest loyalty programs and initiatives to enhance customer satisfaction and retention.
Financial Management:
Prepare and manage the wellness budget, including revenue forecasting, expense control, and profitability analysis.
Monitor financial performance, identify areas for improvement, and implement strategies to maximize revenue generation and cost optimization.
Conduct regular inventory management and maintain adequate stock levels of products, equipment, and supplies.
Qualifications:
Bachelor's degree in hospitality management, wellness, or a related field is preferred.
Prior wellness experience desired; experience in a health club setting.
Excellent organizational and interpersonal skills.
Proven experience in developing and managing wellness programs in the hospitality industry, ideally within a hotel or resort setting.
Knowledge of spa and wellness services, fitness trends, nutrition, and relaxation therapies.
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