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Hotel Operations Director

2 weeks ago

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Our hotel in Doha seeks an experienced Duty Hotel Manager to oversee daily operations and lead a team of employees. The ideal candidate should have excellent commercial awareness, problem-solving skills, and the ability to build strong relationships with guests.

Key Responsibilities
  • Fully responsible for all aspects of departments, supporting and collaborating with other departments to ensure smooth hotel operations.
  • Maintain the premises in optimal condition to receive and serve guests.
  • Conduct regular meetings with staff to discuss operational matters, sales targets, and service recovery actions.
  • Ensure standard operating procedures are implemented and enforced throughout the hotel.
  • Monitor departmental purchases, requests, and vendor performance.
  • Negotiate with suppliers to secure quality products and assess vendor performance quarterly.
  • Inspect departments for SOP compliance, cleanliness, ambiance, and staff grooming.
  • Coordinate between departments for efficient hotel operations.
  • Analyze customer satisfaction and implement service recovery processes.
  • Provide timely feedback to direct reports and assist with staff development.
  • Collaborate with marketing and sales teams to grow business.
  • Maintain operation and overhead costs to maximize revenue.
  • Be available on call to resolve urgent problems or emergencies.