Service Delivery Manager
4 days ago
lxbfYeaa is a company that prides itself on providing exceptional customer service.
Our Mission
To deliver outstanding customer experiences through our team of passionate and dedicated professionals.
Why Join Our Team?
As a Customer Service Supervisor at lxbfYeaa, you will have the opportunity to work with a talented team of individuals who share your passion for delivering exceptional customer service.
Key Responsibilities
- Manage all operational aspects of a customer service team, including staff scheduling, performance metrics, and attendance.
- Motivate and lead the team to achieve individual and team goals through coaching, training, and performance feedback.
- Ensure adherence to break schedules, shift start/finish times, and call volume forecasts to maintain service levels.
- Provide ongoing support and coaching to individual team members to improve customer communication skills and meet quality standards.
- Foster a culture of customer-centricity by acting as a role model, championing customer needs, and escalating feedback for continuous improvement.
- Ensure team understanding and compliance with customer service systems and processes to effectively resolve customer inquiries.
- Create a positive and productive work environment through initiatives that boost motivation, morale, and employee retention.
- Manage customer interactions, ensuring proper communication and appropriate escalation of service failures.
- Maintain a two-way flow of communication within the team, relaying information effectively from management and collecting team feedback.
- Handle escalated calls and outbound calls to customers as needed, ensuring timely and satisfactory resolution of complaints.
- Generate accurate reports from the Customer Management System (CMS) to track customer journeys and identify areas for improvement.
- Champion first-class customer service within the team, actively engaging in the roll-out of new customer service initiatives.
- Effectively communicate changes in customer policies, processes, and services, ensuring the team is well-informed and adapts positively.
- Undertake additional tasks as assigned by the Contact Center Manager.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Apply Now
To apply for this exciting opportunity, please submit your resume and cover letter to us.
-
Delivery Solutions Director
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Pass Delivery Full timeThe Delivery Solutions Director will be responsible for leading the development of new and existing delivery solutions that meet customer needs.Responsibilities:Develop and execute product roadmaps.Collaborate with internal stakeholders to identify business opportunities.Analyze market trends to inform product decisions.Requirements:Proven experience in...
-
IT Service Delivery Manager
3 hours ago
Doha, Baladīyat ad Dawḩah, Qatar malomatia Full timeJob SummaryWe are seeking an experienced Cloud Security Strategy Executive to join our team at Malomatia. As a key member of our organization, you will be responsible for providing leadership and strategic direction for our Security Advisory & Implementation Practice Unit.About the RoleLeadership: Develop and implement cutting-edge security strategies to...
-
Service Delivery Manager
3 hours ago
Doha, Baladīyat ad Dawḩah, Qatar Merge Recruitment Agency Full timeAt Merge Recruitment Agency, we are seeking an experienced Service Delivery Manager to join our team. This role is responsible for providing exceptional customer service and support to our clients.Job Description:We are looking for a highly skilled professional to lead our customer experience team and drive service excellence across all areas of the...
-
IT Service Delivery Lead
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeJob DescriptionWe are seeking a seasoned Senior Service Delivery Manager to join our team at lxbfYeaa. As a key member of our IT organization, you will be responsible for leading our service delivery efforts and ensuring the highest level of customer satisfaction.About the Role12+ years of experience in IT consulting or servicesMinimum 5 years of experience...
-
Senior Service Delivery Manager
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeUrgently looking for an Arabic Service Delivery Manager with a minimum of 12 years of IT experience, including 5+ years in a Service Delivery Management role. Preference will be given to candidates with SAP experience and mastery of ITIL for Qatar. This is an onsite permanent role. If interested, please email your resume to dkuppan@baariz.com.qa.Key...
-
Service Delivery Coordinator
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar Merge Recruitment Agency Full timeSERVICE DELIVERY COORDINATORThis role is responsible for coordinating service delivery, working closely with the workshop team, Service Advisors, and other departments to ensure exceptional customer experiences.Main ResponsibilitiesCollaborate with the workshop team to prioritize tasks, manage workflows, and meet deadlines.Communicate with customers to...
-
IT Service Delivery Expert
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar malomatia Full timeMalomatia is seeking a strategic Technical Operations Manager to lead our cloud operations team. The successful candidate will have a strong background in cloud-based environments, with a proven track record of managing teams and overseeing IT service delivery.As a key member of our technical leadership team, you will be responsible for developing and...
-
Service Delivery Lead
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeWe are hiring a Service Delivery Lead for one of our clients in Doha.Candidates who have the required qualifications and suitable experience may apply.RequirementsMinimum 6 years of experience in IT service delivery field, IT governance, and framework.Previous experience as an IT Service Delivery Lead.Bachelor's degree in Computer Science or Information...
-
Service Delivery Expert
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar Robinson & Co (Singapore) Pte Ltd Full timeService Delivery Expert | Retail | Robinson & Co (Singapore) Pte LtdIn this critical role, the Service Delivery Expert will be responsible for ensuring that every customer interaction is positive and memorable. This includes providing exceptional customer service, maintaining a clean and organized store environment, and assisting with various operational...
-
Service Delivery Director
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Qureos Inc Full timeJob DescriptionWe are seeking a Service Delivery Director to lead our operations team at Qureos Inc. As a seasoned professional with a strong background in operations management, you will be responsible for delivering exceptional service to our clients and internal stakeholders.This role requires a strategic thinker who can develop and implement operational...
-
Service Delivery Coordinator
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar SLB Full timeWe are looking for a highly skilled and motivated individual to join our team as a Field Engineer Trainee. In this role, you will have the opportunity to work on challenging projects and collaborate with cross-functional teams to deliver high-quality results.As a Field Engineer Trainee, you will be responsible for:Identifying opportunities for improvement...
-
Service Delivery Expert
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAre you passionate about delivering exceptional customer experiences? Do you have a knack for resolving complex issues and exceeding customer expectations? If so, we want to hear from you! We are seeking a Service Delivery Expert to join our Motion Business Area for the Service division.About UslxbfYeaa serves customers around the globe with innovative...
-
Cloud Service Delivery Expert
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeCloud Service Delivery ExpertWe are seeking a highly skilled Cloud Service Delivery Expert to join our team. The successful candidate will be responsible for delivering cloud services to our customers, including designing, implementing, and managing cloud-based systems, migrating existing on-premises applications to the cloud, and monitoring and...
-
IT Service Delivery Manager
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Mekdam Technical Services Full timeIn this role, you will be responsible for developing and maintaining the technology standards for Enterprise Management Systems at Mekdam Technical Services.About the RoleDesign and implement EMS systemsManage and maintain EMS systemsImprove customer service experienceSkills and Qualifications5+ years in IT services or related organization5 years in...
-
Service Delivery Specialist
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full timeAbout the OpportunityTanqeeb is offering an exciting opportunity for a skilled and enthusiastic individual to join our team as a Service Delivery Specialist. As a key member of our dining service team, you will be responsible for ensuring that every guest receives outstanding service and that every meal is delivered on time.Key Responsibilities:Coordinating...
-
Delivery Project Manager
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full timeNair Systems is currently looking for a Delivery Project Manager for our Qatar operations with the following terms & conditions.Skills:6 to 8 years of professional experience in Project Management, with a focus on Cloud and Procurement Management.Hands-on experience in Cloud Migration projects, including planning, execution, and delivery.Proficiency with...
-
Service Delivery Manager
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar Mannai Full timeJob DescriptionThe ideal candidate will be responsible for managing customer service requests, providing technical support, and ensuring prompt resolution of customer inquiries and requests.Monitor customer satisfaction levels and take corrective action as needed.
-
Senior IT Service Delivery Expert
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeSITA is seeking a highly experienced Senior IT Service Delivery Expert to join our team. As a Senior Specialist/Engineer Service Operations, you will be responsible for guaranteeing SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers.You will perform all Network Service...
-
Service Delivery Director
4 hours ago
Doha, Baladīyat ad Dawḩah, Qatar hravailable Full timeJob SummaryHR Available is seeking an experienced Service Delivery Director to lead our call center team and drive customer satisfaction and loyalty.Key ResponsibilitiesStrategic Leadership: Develop and implement strategic plans to enhance customer relationships, improve customer retention, and increase repeat purchases.Operational Excellence: Monitor and...
-
Inventory Management Leader
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar Delivery Hero SE Full timeAbout the RoleThis role requires organizing forecasting demand for supplies to stores, purchase orders for replenishment, and maintaining availability in the stores. You will be accountable for the overall demand planning/replenishment of Tmart stores and warehouse in Qatar.The successful candidate will ensure timely and accurate analysis and reporting of...