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IT Service Delivery Lead

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Job Description

We are seeking a seasoned Senior Service Delivery Manager to join our team at lxbfYeaa. As a key member of our IT organization, you will be responsible for leading our service delivery efforts and ensuring the highest level of customer satisfaction.

About the Role
  • 12+ years of experience in IT consulting or services
  • Minimum 5 years of experience in a service delivery management role
  • Proven track record of managing SAP projects or service delivery
  • Working experience with GCC customers
Key Responsibilities
  1. Lead our service delivery efforts and ensure alignment with business objectives
  2. Manage and develop a high-performing team of consultants
  3. Drive process improvements and optimize service delivery
  4. Foster strong relationships with customers and internal stakeholders
  5. Stay up-to-date with industry trends and best practices in ITIL and SAP