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Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

SITA is seeking a highly experienced Senior IT Service Delivery Expert to join our team. As a Senior Specialist/Engineer Service Operations, you will be responsible for guaranteeing SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers.

You will perform all Network Service Operations activities according to SITA standards and procedures, maximizing customer satisfaction by delivering first-class support activities. This includes providing Network Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).

  • Manage the replacement of faulty equipment and ensure the timely replenishment of spares according to prescribed availability and sparing policy.