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Customer Service Specialist

7 days ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full time
About the Company

Qatar National Bank (QNB Group) is the leading bank in the Middle East and North Africa region. With a history dating back to 1964, we have steadily grown to become one of the largest banks in the region, with a market share exceeding 45% of banking sector assets.

Our rapid international expansion has seen us operate in 26 countries around the world through our network, subsidiaries, and associate companies employing over 13,500 staff from more than 570 locations.

As a result of our growth, we are now seeking a highly skilled Customer Service Officer to join our team in Doha, Qatar.

Job Description

The role of the Customer Service Officer is mainly responsible for assisting the Head of Card Customer Service to achieve the set objectives and to provide efficient, friendly, and quality service to cardholders and merchants.

This involves ensuring timely delivery of e-statements for cardholders, resolving queries related to non-receipt of card statements, and recommending changes in card processing processes to reduce customer complaints and increase satisfaction levels.

Key Responsibilities
  • Liaise between branches and Electronic Banking Division (EBD) to resolve customer issues.
  • Provide training to customer service representatives of branches and the Customer Care Centre.
  • Update comparative pricing structures for all banks issuing cards in Qatar.
  • Compile and present MIS reports on a periodic basis.