TS Systems Engineer
2 weeks ago
Job Summary:
In this role, you will be a part of the Outstation Customer Support Team at Qatar Airways, providing professional, effective, and efficient IT service support to business users in the Americas region. You will be the primary point of contact for businesses to troubleshoot technical issues, provide remote support for installing operating systems and Qatar Airways applications within agreed Service Level Agreements.
Key Responsibilities:
- Handle business requirements, queries, and requests over various communication modes for customers seeking help related to IT systems.
- Ensure regional Service Requests, faults, and Incidents are responded to efficiently during business hours in a timely manner, adhering to internal processes, policies, and cyber security guidelines.
- Troubleshoot WAN/LAN environments, including connectivity links, internet, routers, modems, and switches, as well as identify and resolve issues related to laptops, desktops, printers, scanners, and other end-user devices.
Requirements:
- Hands-on experience in troubleshooting WAN/LAN environments.
- Concise skill set to identify and resolve issues related to end-user devices.
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