TS Systems Engineer
2 weeks ago
We are seeking a highly skilled TS Systems Engineer to join our Outstation Customer Support Team. As a key member of our team, you will provide professional, effective, and efficient IT service support to business users of Qatar Airways group in the Americas region.
Your primary responsibility will be to troubleshoot technical issues, provide remote support for installing operating systems and Qatar Airways applications, and ensure timely resolution of service requests, faults, and incidents.
You will work closely with different teams and senior management to deliver results within deadlines, while maintaining excellent time management and communication skills.
Key Responsibilities:
- Provide technical support for regional infrastructure, end-user devices, and IT systems.
- Install, configure, and troubleshoot operating systems, anti-virus software, and Qatar Airways applications.
- Diagnose and resolve system issues quickly and efficiently.
- Collaborate with IT vendors, SITA, Telecom, and ISP providers to resolve incidents.
- Provide 2nd-level support for airline reservation and passenger check-in applications.
- Research and identify solutions to resolve system issues.
- Adhere to standard processes and procedures.
About You:
- High school qualification or equivalent with a minimum of 4 years of job-related experience.
- Experience in server hardware and operating systems, storage systems, networks, databases, enterprise management systems, and end-user devices and technologies.
- IT infrastructure and services.
- End-user equipment and security.
- Airline systems and applications.
- Service support.
- Connectivity and communication links.
About Qatar Airways Group:
We are a global airline with a rich history of innovation and excellence. Our story started with four aircraft, and today we deliver exceptional service across 12 different businesses. We're a team of passionate individuals who dare to achieve what's never been done before.
Join us as we continue to push the boundaries of what's possible in the aviation industry.
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