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Front Desk Associate

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Ennismore Full time

About Ennismore

Ennismore is a leading hospitality company that operates a portfolio of luxury hotels and resorts around the world. We are committed to delivering exceptional guest experiences and creating memorable moments for our guests.

Job Summary

We are seeking a highly skilled and experienced Front Desk Associate to join our team at Ennismore. As a Front Desk Associate, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities

  1. Guest Service
  • Respond to guest requests and inquiries in a timely and professional manner.
  • Provide accurate and up-to-date information about hotel services and amenities.
  • Assist guests with check-in and check-out procedures.
Front Desk Operations
  • Manage front desk operations, including check-in, check-out, and guest services.
  • Process guest payments and handle cash and credit transactions.
  • Maintain accurate records and reports of guest transactions and hotel operations.
Team Collaboration
  • Work collaboratively with other hotel departments to ensure seamless guest service.
  • Communicate effectively with colleagues to resolve guest issues and concerns.

Requirements

  1. Education
  • High school diploma or equivalent required.
  • Hotel management or hospitality-related degree preferred.
Experience
  • Minimum 1 year of experience in a front desk or guest services role in a hotel or hospitality setting.
Skills
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic math skills and accuracy with handling cash and credit transactions.

What We Offer

Ennismore offers a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.