Customer Service Associate

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About Our Company

At QNB, we strive to provide exceptional customer service to our corporate clients. Our team of experienced professionals is dedicated to ensuring timely and accurate response to their inquiries and transaction instructions.

We are committed to building long-lasting relationships with our clients, based on trust, respect, and open communication. Our goal is to deliver high-quality services that meet the evolving needs of our clients.

The Customer Service Officer Role

This role involves working closely with corporate clients to understand their needs and provide tailored solutions. You will be responsible for delivering exceptional customer service, ensuring timely and accurate response to their inquiries and transaction instructions.

  1. Develop and maintain strong relationships with corporate clients through effective communication and problem-solving skills.
  2. Ensure the existence, validity, and legality of all requisite account opening documentation to secure the bank's position.
  3. Manage customer deposits in compliance with ALCO directives, ensuring timely updates and monitoring.
  4. Collaborate with concerned departments to resolve routine corporate customer problems or inquiry responses.
  5. Prepare and execute transactions efficiently, obtaining necessary approvals as required.
  6. Provide CB MIS reports as needed by RM, Sector managers, or senior manager CB.
  7. Update customer information/data to ensure current status on System.
  8. Help identify opportunities to improve client relationships and coordinate relevant actions with concerned departments.
Key Qualifications

A university graduate with at least 2 years experience in financial services is required. Please attach your resume/CV and passport-size photograph as part of the application process.



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