Customer Service Team Manager

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar Malomatia Full time

Job Title: Team Lead

Job Summary

We are seeking a highly skilled and experienced Team Lead to join our Customer Service team at Malomatia. As a Team Lead, you will be responsible for leading and managing a team of Customer Service Representatives, ensuring they are equipped to deliver exceptional customer service and meet project targets and KPIs.

Key Responsibilities

  • Lead and manage a team of Customer Service Representatives to ensure they are meeting project targets and KPIs.
  • Ensure team members are equipped with the necessary skills and knowledge to deliver exceptional customer service.
  • Develop and implement strategies to improve team performance and productivity.
  • Collaborate with other teams to ensure smooth working of the project.
  • Provide coaching and counseling to team members as needed.
  • Maintain accurate records and reports of team performance.

Requirements

  • Graduate in any discipline.
  • Excellent written and verbal communication skills.
  • Strong leadership and team management skills.
  • Ability to work under pressure and meet deadlines.
  • Knowledge of contact center terminology, procedures, and practices.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.


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