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Customer Service Director
2 months ago
Ali Bin Ali is seeking a highly skilled Customer Service Manager to oversee the operations of our customer service department and call centre. The ideal candidate will have a proven track record in customer service management and be able to develop and implement effective customer service policies and procedures.
Key Responsibilities:- Lead a team of customer service representatives and call centre agents to ensure high levels of customer satisfaction.
- Develop and implement customer service strategies to improve customer experience and loyalty.
- Monitor customer interactions to ensure quality standards are met and identify areas for improvement.
- Collaborate with other departments to enhance the overall customer experience.
- Conduct staff training and performance evaluations to ensure team members have the skills and knowledge needed to excel in their roles.
- Bachelor's degree in Business Administration or related field.
- Proven experience in a customer service management role.
- Strong leadership and communication skills.
- Knowledge of customer service / call center technologies and best practices.
- Ability to analyze data and make strategic decisions.
We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, please submit your application.
