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Customer Journey Director

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Role Overview:

The Customer Journey Director will be responsible for leading a team of 40 members, ensuring exceptional customer service, and driving digital care presence and penetration. The role requires strong leadership skills, strategic thinking, and the ability to motivate a team.

Key responsibilities include:

  • Developing and implementing strategies to improve customer satisfaction.
  • Leading a team of advisors to deliver an awesome customer experience.
  • Managing day-to-day activities and ensuring compliance with procedures and policy guidelines.
  • Coaching and developing team members to reach and exceed standards.

Required skills include:

  • Excellent leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Able to identify coaching and training needs within the team.
  • Proactive approach to resolving conflicts and improving processes.