Current jobs related to Customer Journey Director - Doha, Baladīyat ad Dawḩah - lxbfYeaa

  • Customer Journey Architect

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Red Crescent Full time

    We are seeking a Customer Journey Architect to join our team at Qatar Red Crescent. As a Customer Journey Architect, you will be responsible for designing and implementing customer journeys that meet Audi's brand expectations and exceed customer needs.Develop, maintain, and rollout projects for Audi's current online presence touchpoints, including brand...

  • Customer Journey Manager

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar LAMINATE Full time

    We are searching for an experienced Customer Journey Manager to oversee the development, implementation, and management of our online presence in the Middle East region.About the RoleIn this critical position, you will be responsible for driving strategic initiatives to enhance customer engagement and boost sales through targeted online campaigns.Develop and...

  • Customer Success Director

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About lxbfYeaaiHorizons is a leading provider of business solutions and technology services in the Arab World. We work with prominent clients to support their digital service migration journeys, resulting in radically improved customer experiences and increased operational efficiencies. Our culture values career growth and provides unique opportunities for...

  • Marketing Operations Director

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar LAMINATE Full time

    We are seeking a Marketing Operations Director to lead the development, implementation, and management of our marketing operations functions.About the RoleIn this critical position, you will be responsible for driving strategic initiatives to enhance customer engagement and boost sales through targeted online campaigns.Develop and execute strategies to...

  • Senior Customer Success Director

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Our VisionFLYR is focused on the relentless application of advanced and intuitive technologies that help transportation leaders unlock their ultimate potential.Starting with airlines, we provide the Revenue Operating System that reshapes how travel and transportation businesses plan their commercial operation. We displace legacy data, forecasting, pricing,...

  • Director of Marketing Communication

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Park Hyatt Doha Full time

    At Park Hyatt Doha, we redefine luxury with personalized experiences and unparalleled service. We are seeking an exceptional Director of Marketing Communication to lead our brand strategy, drive business growth, and elevate our presence in the dynamic hospitality market of Qatar.Responsibilities:As the Director of Marketing Communication, you will:Develop...

  • Director of People

    7 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    A recruiter is seeking a Director of People & Culture | Shared Services.Job DescriptionYou will be one of the key Leaders on properties. From business planning to team member engagement strategy to learning and development, compensation and benefits to communication, the management team will look to you to take the lead. You will be involved in not only...

  • Project Director

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    We are seeking a seasoned Project Director to lead our team of professionals in delivering complex projects. The successful candidate will have a proven track record of success in managing multiple projects simultaneously, with a focus on ensuring timely and within-budget delivery.The Project Director will be responsible for planning, directing, and...

  • Retail Director

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Company OverviewSephora is a leading beauty and cosmetics retailer, dedicated to providing an exceptional customer experience. As a Retail Director at Sephora, you will be responsible for overseeing store operations, driving sales growth, and developing high-performing teams.Job DescriptionThe ideal candidate will have a proven track record of managing store...

  • Customer Experience Director

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Qatar Full time

    Job PurposeThe Service Assurance Manager will be responsible for ensuring that Ooredoo meets its customer experience targets and obligations. This includes managing a team on all aspects of Service Assurance and effectively managing the Maintenance team for B2B customers.Key Performance IndicatorsMeet customer experience targets and obligations.Manage the...

  • Event Director

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Aspire Zone Full time

    Job OverviewWe are seeking an experienced Event Director to join our team at Aspire Zone. The successful candidate will be responsible for overseeing the planning and management of events, ensuring seamless execution and exceeding customer expectations.The ideal candidate will have a strong background in event management, with a minimum of 12 years of...

  • Customer Service Director

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About UsWe are QNB, the largest bank in the Middle East and Africa region, with a presence in over 31 countries.We offer a wide range of financial solutions to our clients, from personal banking to corporate finance.As a leader in the banking industry, we strive to stay ahead of the curve by continuously investing in technology and innovation.Job...

  • Customer Success Leader

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar MEEZA QSTP Full time

    About the RoleMEEZA QSTP is seeking a skilled Client Services Manager to join our team. As the primary liaison between MEEZA and its clients, you will be responsible for ensuring a seamless and positive customer journey.Key ResponsibilitiesAct as Primary LiaisonDevelop Strong Client RelationshipsFoster Collaborative CultureManage Day-to-Day ActivitiesProvide...

  • Fine Dining Director

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Hotel F&B ManagerThe lxbfYeaa, a leading hospitality provider, seeks a seasoned Hotel F&B Manager to lead their food and beverage operations in Qatar. This accomplished professional will be responsible for overseeing the preparation and implementation of outlet manpower rosters to effectively meet operational needs, as well as monitoring outlet operations...

  • Retail Visual Director

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

    Job Title: Retail Visual DirectorJob SummaryWe are seeking a highly experienced Retail Visual Director to join our team. As a Retail Visual Director, you will be responsible for driving visual merchandising strategies that enhance customer engagement and drive sales growth.ResponsibilitiesDevelop and implement visual merchandising strategies that meet...

  • Business Director

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar Client of Top Notch Consultancy Full time

    Bachelor of Business Administration (Management)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionOur client, a well-known creative agency, is looking for a Business Director in Doha, Qatar. The Business Director will be responsible for driving business growth by identifying opportunities, tracking new markets, generating sales leads, expanding...

  • Production Director

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Imperium Consulting Full time

    We are seeking an experienced Production Director to join our client's team in Qatar. As a key member of the management team, you will play a critical role in driving business growth through effective production planning and management.About the RoleThe Production Director will be responsible for developing and implementing production strategies, ensuring...

  • Customer Experience Director

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Redington Full time

    Luxury Retail ExperienceChalhoub Group is a leading luxury retailer in the Middle East, offering a unique shopping experience that caters to the diverse tastes of our customers. With a portfolio of eight owned brands and over 300 international brands, we operate over 750 experiential retail stores, online, and through mobile apps.About This RoleWe are...

  • Technical Services Director

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar StarWings Trading and Contracting WLL Full time

    StarWings Trading and Contracting WLL is seeking an experienced Technical Services Director to lead our technical services department. As a key member of our senior leadership team, you will be responsible for developing and implementing strategies to improve operational efficiency, customer satisfaction, and revenue growth.Key responsibilities include...

  • Customer Engagement Specialist

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar iaidonline Full time

    About IAID W.L.L.We are the biggest Performing Arts Academy in Qatar, established in 2001. Our mission is to promote passion, pride, and positivity through our innovative programs. With over 1,200 students representing 80+ nationalities, we provide a unique opportunity for cultural exchange and growth.Career AdvancementWe offer tax-free remuneration,...

Customer Journey Director

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Role Overview:

The Customer Journey Director will be responsible for leading a team of 40 members, ensuring exceptional customer service, and driving digital care presence and penetration. The role requires strong leadership skills, strategic thinking, and the ability to motivate a team.

Key responsibilities include:

  • Developing and implementing strategies to improve customer satisfaction.
  • Leading a team of advisors to deliver an awesome customer experience.
  • Managing day-to-day activities and ensuring compliance with procedures and policy guidelines.
  • Coaching and developing team members to reach and exceed standards.

Required skills include:

  • Excellent leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Able to identify coaching and training needs within the team.
  • Proactive approach to resolving conflicts and improving processes.