Duty Manager Customer Experience

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full time

We are seeking an experienced Duty Manager to join our team, focusing on delivering exceptional customer experiences. The successful candidate will be responsible for managing, facilitating, and coordinating all customer-related enquiries within designated airlines, ensuring customer needs are met at all times.

Key responsibilities include planning and supporting menu presentation, recording customer feedback and requirements, and collaborating with internal departments to gather information and facilitate effective communication. Other essential duties include:

  • Liaising with Finance & Contracts department regarding Catering Agreements, ensuring timely and professional handling.
  • Participating in establishing, enhancing, and maximizing Customer Service KPIs.


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