Customer Service Representative

1 week ago


Al Wakrah, Al Wakrah, Qatar Albert Bow Full time
Job Title: Customer Service Representative

Job Summary:

Albert Bow is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and working closely with our field technicians to ensure customer satisfaction.

Key Responsibilities:
  • Answer customer calls in a professional and pleasant manner, routing or handling as necessary.
  • Resolve customer issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Track customer satisfaction and technician performance, providing weekly reports outlining any issues and steps taken to resolve.
  • Handle accounts receivable and invoice collections according to company guidelines.
  • Engage proactively and regularly with customers to ensure satisfactory service.
  • Attend staff meetings and training as required.
Requirements:
  • At least one year of experience in a customer service role.
  • Access to reliable transportation.
  • Ability to successfully pass a background check and other pre-employment requirements.
  • Able to sit or stand for long periods of time in order to effectively answer customer calls.
  • Able to work in a constant state of alertness and safety.
Preferred Qualifications:
  • Basic computer skills and familiarity with Microsoft Office.
  • Ability to effectively juggle multiple priorities in a fast-paced environment.
  • Highly organized and efficient.


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