Customer Service Representative
2 months ago
Job Summary
At Energy Jobline, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for liaising with sub-contractors, internal teams, and customers to ensure seamless service delivery.
Key Responsibilities:
- Liaise with Sub-Contractors: Develop and maintain strong relationships with sub-contractors to ensure timely and efficient service delivery.
- Internal Collaboration: Work closely with internal teams, including customer services and other departments, to ensure effective communication and coordination.
- Contract Management: Maintain accurate records of sub-contractors, equipment, and contracts to ensure compliance and optimal service delivery.
- Commercial Negotiation: Negotiate with sub-contractors to achieve the best commercial results for Energy Jobline.
- SLA Management: Monitor and manage service level agreements (SLAs) to ensure timely and efficient service delivery.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong organizational and time management skills.
- Ability to negotiate and manage commercial relationships.
- Proficiency in contract management and SLA monitoring.
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