Call Center Operations Director
2 days ago
Delivering Exceptional Guest Experiences
We are looking for an accomplished Call Center Manager (Rooms & F&B) to lead our Reservations Team at lxbfYeaa. As a luxury 5-star hotel, we strive to provide our guests with unforgettable experiences. The successful candidate will possess outstanding people skills, be proficient in standard PC systems, and have a passion for helping others.
- Our Benefits:
- Competitive salary package
- Complimentary meals on duty
- Opportunities for professional growth and development
- Discounted rates at The Ned Doha
The role of a Call Center Manager involves leading employees, ensuring they understand guest needs, and providing guidance and feedback when necessary. The team must be trained to provide fast, efficient, and personalized service. The ideal candidate will be an expert in hotel/membership operations, booking procedures, policies, and systems, keeping all information up-to-date.
Responsibilities:
- Supervise and lead employees, understanding their roles well enough to perform duties in their absence
- Improve service by communicating with and assisting employees to understand guest needs
- Ensure the Guest Experience team is trained to provide fast, efficient, and personalized service
- Analyze and resolve guest requests, reservations, and orders as required
- Communicate effectively with line managers, team members, and other outlets where relevant
- Serve as a leader in using proper vocabulary and phone etiquette
- Work collaboratively with the team to provide recommendations and suggestions to guests upon request
- Assist with OpenTable system set-up and feedback as required
Requirements:
- Previous experience as a Call Center/Reservations Manager in a luxury hotel environment
- Knowledge of OpenTable system or any hotel and restaurant reservation system
- Exceptional people skills
- Good level of written and spoken English
- Passionate about helping others
-
Call Center Team Lead
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar hravailable Full timeAbout the JobAs a Service Delivery Manager at hravailable, you will play a critical role in driving the success of our call center operations. You will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty, while also leading and managing a team of call center representatives.ResponsibilitiesManage the overall...
-
Call Center Manager
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf WLL Full timeCompany OverviewECCO Gulf WLL is a dynamic and innovative company that provides customer service solutions in Qatar. We are committed to delivering exceptional service to our clients and their customers.Job DescriptionThe Contact Center Workforce Manager will be responsible for overseeing the planning, management, and optimization of our call center...
-
Call Center Scheduler Lead
10 hours ago
Doha, Baladīyat ad Dawḩah, Qatar B2C Solutions WLL Full timeAbout the RoleB2C Solutions WLL is looking for a highly skilled Call Center Scheduler Lead to join our team. As a key member of our workforce management team, you will be responsible for developing and managing effective schedules for call center agents.Leverage expertise in scheduling software and tools to create optimized schedules for call center agents,...
-
Workforce Management Specialist
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf WLL Full timeAbout ECCO Gulf WLLECCO Gulf WLL is a leading provider of customer service solutions in Qatar. We are committed to delivering exceptional service to our clients and their customers.Job SummaryWe are seeking an experienced Contact Center Workforce Manager to join our team. The successful candidate will be responsible for overseeing the planning, management,...
-
IT Operations Director
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf WLL Full timeJob DescriptionECCO Gulf WLL is seeking a seasoned IT professional to lead its technology operations. As an IT Operations Director, you will oversee the planning, implementation, and delivery of call center technology solutions.Key ResponsibilitiesProject Management: Develop and execute project plans to ensure timely and within-budget delivery of IT...
-
Contact Center Director
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeJob DescriptionThe Contact Center Director will lead a team of professionals in delivering world-class customer service. Key responsibilities include monitoring system performance, identifying and resolving problems, and preparing and completing action plans.
-
Call Center Specialist
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar ECCO Full timeAbout ECCO: ECCO is a leading provider of innovative solutions dedicated to delivering exceptional customer experiences. Our team is passionate about making a positive impact on our customers' lives.Job Description: We are seeking a highly motivated and customer-focused individual to join our support team as a Call Center Representative. As a key member of...
-
Contact Center Supervisor
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar hravailable Full timeAbout the PositionWe are seeking a highly skilled Contact Center Supervisor to join our hravailable team. As a key member of our contact center operations, you will be responsible for overseeing the overall performance and efficiency of our call center.Key ResponsibilitiesLead and manage a team of call center representatives, providing guidance, training,...
-
Customer Experience Enhancement Director
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar malomatia Full timeAbout the PositionThe Customer Experience Enhancement Director plays a critical role in driving operational efficiency, quality, and continuous improvement within the contact center environment. This role involves analyzing data, identifying opportunities for optimization, implementing best practices, and driving initiatives to enhance the overall...
-
Contact Center Workforce Supervisor
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf WLL Full timeAbout UsECCO Gulf WLL is a leading provider of customer service solutions in Qatar. We are committed to delivering exceptional service to our clients and their customers.Job SummaryWe are seeking an experienced Contact Center Workforce Supervisor to join our team. The successful candidate will be responsible for overseeing the planning, management, and...
-
Operational Excellence Specialist
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeKey ResponsibilitiesDeveloping and improving customer interaction and voice response systemsMaintaining and improving call center operations by monitoring system performance and identifying problemsAccomplishing call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees
-
Fitness Center Attendant
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeJob DescriptionWe're looking for a detail-oriented team player to join our fitness center as the first point of contact for members, greeting them upon entry.ResponsibilitiesScheduling appointments with clients to start new memberships or follow up on past memberships.Providing exceptional customer service by answering incoming calls, greeting customers, and...
-
Data Center Operations Manager
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout the RoleThe Data Center team designs and operates sophisticated electrical engineering, mechanical engineering, and HVAC systems. Facility Technicians at our data centers operate, monitor, and support physical facilities conditions.Heating and cooling of air and waterPower supply, generators, UPS systems, electrical distribution, and control monitoring...
-
Medical Center Operations Lead
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar Finest Asia Resources Full timeJob OverviewWe are seeking a highly skilled and experienced professional to join our team as a Medical Center Operations Lead. In this role, you will be responsible for overseeing the day-to-day operations of the medical center and ensuring that they are running smoothly and efficiently.The ideal candidate will have a Bachelor's Degree or Equivalent with...
-
Turn Mill Center Operator
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Ethosenergy Power Solutions, LLC Full timeEthosEnergy Power Solutions, LLC is committed to excellence in power solutions. We are currently recruiting for a CNC Lathe Operator to join our team in Doha, Qatar. In this role, you will be responsible for operating complex machinery, including CNC Turn mill center and various other machine types.ResponsibilitiesMachine Operation: Operate CNC Turning &...
-
Call Center Workforce Optimization Manager
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf WLL Full timeBenefits and CompensationECCO Gulf WLL offers a competitive compensation package and a supportive work environment. Our benefits include comprehensive health and wellness benefits, opportunities for career advancement and professional development, and a range of employee recognition programs. As a Contact Center Workforce Manager, you will have the...
-
Service Center Operations Manager
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar Abu Dhabi Supplies & Commercial Services Full timeCompany Overview:We are Abu Dhabi Supplies & Commercial Services, a leading provider of innovative solutions to the UAE government. Our vision is to be the trusted partner for all procurement needs.Job Summary:We are seeking a highly skilled Service Center Lead with extensive experience in Maximo Software and strong supervisory skills to join our team. As a...
-
Dining Operations Director
10 hours ago
Doha, Baladīyat ad Dawḩah, Qatar 1st-jobs Full timeJob Title: Dining Operations DirectorWe are seeking a highly experienced and skilled Dining Operations Director to lead our 5-star hotel in Doha, Qatar, and uphold our position as a premier destination for luxury and hospitality.This is an exceptional opportunity for a dedicated professional to play a pivotal role in ensuring that our guests enjoy memorable...
-
Operations Director
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar Nakilat Full timeJob SummaryWe are seeking a highly skilled and experienced Operations Director to join our team at Nakilat. The successful candidate will be responsible for overseeing the safe, efficient, and professional management of our fleet.The ideal candidate will have a strong background in marine operations, with experience in managing teams and ensuring compliance...
-
Operations Excellence Manager
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar malomatia Full timeJob DescriptionThe Operations Excellence Manager plays a critical role in driving operational efficiency, quality, and continuous improvement within the contact center environment. This role involves analyzing data, identifying opportunities for optimization, implementing best practices, and driving initiatives to enhance the overall performance of the...