Customer Experience Enhancement Director
2 days ago
The Customer Experience Enhancement Director plays a critical role in driving operational efficiency, quality, and continuous improvement within the contact center environment. This role involves analyzing data, identifying opportunities for optimization, implementing best practices, and driving initiatives to enhance the overall performance of the contact center.
Responsibilities:- Analyze contact center performance metrics, including service level, average handle time, first call resolution, customer satisfaction, and agent productivity.
- Identify trends, patterns, and areas for improvement based on performance data and historical trends.
- Prepare and present regular reports and dashboards to stakeholders, highlighting key insights, performance trends, and actionable recommendations.
- Proven experience in a business excellence, process improvement, or operations role within a contact center or customer service environment.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
- Excellent project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
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Experience Enhancer
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar WSP in the Middle East Full timeAs an Experience Enhancer at WSP in the Middle East, you will be responsible for delivering exceptional customer experiences. Key responsibilities include:Providing top-notch customer service to exceed expectationsGreeting customers, presenting menus, and making recommendations based on their preferencesPreparing and serving food/drinks orders while ensuring...
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Customer Experience Director
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout UsBFL Group is a dynamic and growing international retailer of fashion and homeware. We operate multiple stores across the region and in Europe, serving a diverse range of customers.Our goal is to provide an exceptional customer experience, delivering high-quality products at affordable prices. We strive to create a welcoming and inclusive environment,...
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Customer Experience Director
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout lxbfYeaalxbfYeaa is a forward-thinking retailer committed to delivering exceptional customer experiences. We strive to create a unique and engaging shopping environment that sets us apart from other retailers.We are seeking an experienced retail manager to lead our Gift Shed store team. As a key member of our management team, you will be responsible...
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Director of Customer Experience
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Tandemsearch Full timeJob Title: Director of Customer ExperienceLocation: Doha, Qatar.To drive the optimization of our customer experience by leading and managing a team to provide a deep understanding of customers' needs and behaviors. To act as the Voice of the Customer, leading change and improvements across the customer experience, and influence future projects to support and...
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Business Customer Experience Director
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Qatar Full timeAbout the Role:Ooredoo Qatar is seeking a highly motivated and experienced Business Customer Experience Director to lead its Service Assurance team. The successful candidate will be responsible for ensuring that Ooredoo meets its customer experience targets and obligations in service assurance. They will also undertake regular reviews of Customer...
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Guest Experience Director
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeGuest Experience ExpertiseAt Rosewood Doha, we are dedicated to delivering exceptional guest experiences through our unwavering commitment to excellence. As a guest experience director, you will play a key role in enriching the lives of our guests by providing personalized and memorable experiences.Your expertise will focus on:Developing initiatives that...
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Customer Experience Director
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeJob DescriptionIn this role, you will be responsible for managing the day-to-day operations of our luxurious spa, ensuring seamless delivery of exceptional guest experiences. Key responsibilities include:Overseeing daily spa operations to achieve defined business objectives.Supporting the development and implementation of effective sales and pricing...
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Customer Experience Director
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Redington Full timeLuxury Retail ExperienceChalhoub Group is a leading luxury retailer in the Middle East, offering a unique shopping experience that caters to the diverse tastes of our customers. With a portfolio of eight owned brands and over 300 international brands, we operate over 750 experiential retail stores, online, and through mobile apps.About This RoleWe are...
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Customer Experience Associate
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Qatarliving Full timeKey ResponsibilitiesGreet customers warmly and ascertain their needs and preferences.Provide product knowledge and recommendations to customers based on their individual requirements.Assist customers in finding the right products by demonstrating features and benefits.Effectively communicate promotions, sales, and special events to customers.Process...
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Customer Service Director
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar Seven Seas Group - Maritime Services Full timeJob ResponsibilitiesThe Customer Service Director - Maritime will be responsible for overseeing the day-to-day supervision of the Customer Service Executives, ensuring objectives are met and the team is operating at an effective level.This role will involve maintaining and developing existing customers to optimize quality of service, business growth, and...
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Customer Experience Strategist
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Full timeAbout the Position:We are looking for a talented individual to join our team as a Customer Experience Strategist. In this role, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty.Main Objectives:Develop and implement customer experience strategiesWork closely with cross-functional teams to achieve...
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Customer Experience Director
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeJob SummaryThe Assistant Hotel Manager oversees Front Desk operations and acts as manager on duty when senior managers are unavailable. Directs staff that performs welcoming and registering hotel guests, explaining accommodations, establishing credit or payment method, checking guests out, preparing and explaining bills, responding to guest requests by...
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Customer Journey Director
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeRole Overview:The Customer Journey Director will be responsible for leading a team of 40 members, ensuring exceptional customer service, and driving digital care presence and penetration. The role requires strong leadership skills, strategic thinking, and the ability to motivate a team.Key responsibilities include:Developing and implementing strategies to...
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Customer Success Director
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeWe are seeking an experienced professional to join our Customer Success team as a Customer Success Director. In this role, you will be responsible for developing and executing strategies to drive customer adoption and satisfaction of our cloud solutions.Key ResponsibilitiesDevelop Customer Engagement Strategies: Create and implement tailored engagement plans...
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Customer Experience Director
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Anantara Hotels & Resorts Full timeBenefitsOpportunity to work with a luxury hospitality brand in a unique and dynamic environment.Chance to develop skills and expertise in hotel operations and customer service.Collaborative team atmosphere and opportunities for career growth.
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Customer Experience Champion
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Full timeAbout Ooredoo:Ooredoo is a renowned telecommunications company operating in 10 countries, serving over 138 million customers. Our company values innovation, excellence, and customer satisfaction.About the Position:We are seeking a highly motivated individual to fill the position of Digital Enablement Analyst. As a key member of our team, you will be...
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Customer Experience Coordinator
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar Arabnews Full timeCustomer Experience CoordinatorWe are looking for a talented Customer Experience Coordinator to join our team at Arabnews. In this role, you will be responsible for delivering exceptional customer experiences by providing top-notch service and support.Key Responsibilities:Prepare and serve a range of beverages to customers in a timely and efficient...
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Customer Service Director
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout the OpportunityWe are seeking a highly motivated Customer Service Director to join our team at lxbfYeaa.In this role, you will be responsible for leading our customer service team and ensuring that we provide exceptional service to our customers.You will work closely with our sales team to understand customer needs and develop solutions that meet their...
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Customer Experience Manager
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar hravailable Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our hravailable team. As a key member of our contact center operations, you will be responsible for overseeing the overall performance and efficiency of our call center.Key ResponsibilitiesDevelop and implement strategies to enhance customer satisfaction and loyalty, ensuring...
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Customer Experience Optimization Specialist
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Full timeAbout Ooredoo Qatar Ooredoo Qatar is a dynamic organization that operates in a rapidly evolving market. Our Consumer business unit is a critical component of our success, driving revenue growth and customer satisfaction through innovative product offerings and exceptional customer experiences. The Opportunity We are seeking an experienced professional to...