Contact Center Workforce Supervisor

About the PositionWe are seeking a highly skilled Contact Center Supervisor to join our hravailable team. As a key member of our contact center operations, you will be responsible for overseeing the overall performance and efficiency of our call center.Key ResponsibilitiesLead and manage a team of call center representatives, providing guidance, training,...

RequirementsTo be successful as a Contact Center Supervisor, you will need more than 8 years of experience in customer service, with at least 3 years at the same level. Proficient knowledge of customer service and standard office practices and procedures is also essential.

ECCO Gulf WLL is seeking an experienced Contact Center Operations Manager to join our team in Doha, Qatar.Key ResponsibilitiesDevelop and implement strategic workforce management plans to optimize staffing and scheduling.Monitor real-time call center performance metrics and adjust resources as needed to maintain service levels.Analyze historical data to...

About ECCO Gulf WLLECCO Gulf WLL is a leading provider of customer service solutions in Qatar. We are committed to delivering exceptional service to our clients and their customers.Job SummaryWe are seeking an experienced Contact Center Workforce Manager to join our team. The successful candidate will be responsible for overseeing the planning, management,...

Job OverviewThe Contact Center Optimization Lead plays a critical role in ensuring operational efficiency, quality, and continuous improvement within the contact center environment. This role involves analyzing data, identifying opportunities for optimization, implementing best practices, and driving initiatives to enhance the overall performance of the...

Job DescriptionThe Contact Center Director will lead a team of professionals in delivering world-class customer service. Key responsibilities include monitoring system performance, identifying and resolving problems, and preparing and completing action plans.

Benefits and CompensationECCO Gulf WLL offers a competitive compensation package and a supportive work environment. Our benefits include comprehensive health and wellness benefits, opportunities for career advancement and professional development, and a range of employee recognition programs. As a Contact Center Workforce Manager, you will have the...

ECCO Gulf WLL is seeking a highly skilled Workforce Performance Specialist to join our team in Doha, Qatar.Key ResponsibilitiesAnalyze and interpret large datasets to identify trends and patterns in workforce performance.Develop and implement data-driven solutions to improve workforce efficiency and productivity.Collaborate with team leaders to develop and...

About the RoleWe are seeking an Immigration Workforce Supervisor to join our team at Qatari Investors Group. As an Immigration Workforce Supervisor, you will be responsible for supervising Immigration Officers and PROs to ensure that all immigration work is carried out efficiently and effectively.Main Responsibilities:Monitor and control immigration work,...

Company OverviewECCO Gulf WLL is a dynamic and innovative company that provides customer service solutions in Qatar. We are committed to delivering exceptional service to our clients and their customers.Job DescriptionThe Contact Center Workforce Manager will be responsible for overseeing the planning, management, and optimization of our call center...

Job DescriptionWe are seeking a highly organized Workforce Management Specialist to join our team at B2C Solutions WLL. As a key member of our workforce management team, you will be responsible for developing and managing effective schedules for call center agents.Manage and coordinate the creation of schedules for call center agents, ensuring optimal...

TRUST MANPOWER SUPPLY seeks a highly skilled Wellness Center Supervisor to join our team in Doha.In this key leadership role, you will be responsible for overseeing the day-to-day operations of our wellness center, ensuring exceptional customer experiences, and driving business growth through innovative programming.Key responsibilities include:Managing a...

About the RoleQatar Airways is currently seeking a highly skilled Workforce Planning Manager to join our team in Doha. As a key member of our Contact Centre operations, you will be responsible for developing and executing workforce management strategies that support service level targets.The successful candidate will have a strong analytical mindset, with...

About YouTo be successful in this role, you must have the following qualifications and skills:High School Qualification/Vocational Qualification with minimum 5 years of job-related experience;OR Bachelor's Degree or Equivalent with minimum 4 years of job-related experience;Experience working with Contact Centre applications providers is preferred;Bachelor's...

About the RoleB2C Solutions WLL is looking for a highly skilled Call Center Scheduler Lead to join our team. As a key member of our workforce management team, you will be responsible for developing and managing effective schedules for call center agents.Leverage expertise in scheduling software and tools to create optimized schedules for call center agents,...

Are you passionate about driving organizational excellence? Do you have a proven track record in HR management and supervision? Look no further! At Management Solutions International, we are seeking a skilled HR Supervisor to join our team.The successful candidate will assist in the administration of our university's operations, manage employment types and...

Job Title: Aviation Center AdministratorJob Summary:We are seeking an experienced aviation center administrator to oversee the day-to-day operations of our airport, ensuring safe and efficient processes that meet the needs of our customers.About the Role:The successful candidate will be responsible for overseeing airport operations, managing staff, and...

Job DescriptionWe're looking for a detail-oriented team player to join our fitness center as the first point of contact for members, greeting them upon entry.ResponsibilitiesScheduling appointments with clients to start new memberships or follow up on past memberships.Providing exceptional customer service by answering incoming calls, greeting customers, and...

Key ResponsibilitiesAssist the Maintenance Manager in delivering maintenance service contracts in accordance with Service Level Agreements.Instil and maintain a high level of safety awareness and compliance with company policies and protocols among the maintenance team.Perform temporarily as an installation or maintenance supervisor on other job sites in the...

About the PositionThe Customer Experience Enhancement Director plays a critical role in driving operational efficiency, quality, and continuous improvement within the contact center environment. This role involves analyzing data, identifying opportunities for optimization, implementing best practices, and driving initiatives to enhance the overall...