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Senior Customer Experience Lead

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Job Requirements

To be successful in this role, you'll need:

  • A Bachelor's degree or higher (relevant experience may be considered in lieu of a degree for highly qualified candidates)
  • Minimum 12 years of experience in customer service, with at least 8 years in a managerial or directorial role
  • Proven track record of leading customer service teams and successfully improving service delivery and customer satisfaction
  • Strong analytical skills to assess performance data and make strategic decisions
  • Exceptional leadership and interpersonal skills to inspire, motivate, and manage teams effectively
  • Experience with customer service software and CRM platforms

Benefits

  1. Competitive salary and benefits package (details to be included in the full job posting)
  2. Opportunity to lead a high-performing team and make a significant impact on our customer experience
  3. Be part of a dynamic organization dedicated to public service