Business Customer Experience Leader

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Job Description
The successful candidate will be a seasoned Business Customer Experience Leader with a proven track record in delivering exceptional customer experiences. You will lead our Service Assurance team to ensure the highest levels of customer satisfaction.

Main Responsibilities:
  • Ensure that Ooredoo meets its customer experience targets and obligations in service assurance as per commercial commitments.
  • Monitor the quality of job and level of the Key-customer satisfaction. Provide periodic guidance to the workforce, based on the feedback from our Premium customers.
  • Induction, training and retention of the Service Desk team.

Essential Skills:
  • Excellent written and verbal communication skills with multiple levels of the organization, including interaction with senior level stakeholders, internal and external.
  • Self-driven and resourceful to achieve goals independently as well as take the team to the next level.
  • High level of IT literacy.


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