Business Customer Experience Leader
2 weeks ago
The successful candidate will be a seasoned Business Customer Experience Leader with a proven track record in delivering exceptional customer experiences. You will lead our Service Assurance team to ensure the highest levels of customer satisfaction.
Main Responsibilities:
- Ensure that Ooredoo meets its customer experience targets and obligations in service assurance as per commercial commitments.
- Monitor the quality of job and level of the Key-customer satisfaction. Provide periodic guidance to the workforce, based on the feedback from our Premium customers.
- Induction, training and retention of the Service Desk team.
Essential Skills:
- Excellent written and verbal communication skills with multiple levels of the organization, including interaction with senior level stakeholders, internal and external.
- Self-driven and resourceful to achieve goals independently as well as take the team to the next level.
- High level of IT literacy.
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