Customer Experience Manager

18 hours ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About the Role:

We are seeking an experienced Customer Experience Manager to lead our Digi care team. The successful candidate will be responsible for ensuring exceptional customer service, driving digital care presence and penetration, and motivating a team of 40 members.

Key responsibilities include:

  • Developing and implementing strategies to improve customer satisfaction.
  • Leading a team of advisors to deliver an awesome customer experience.
  • Managing day-to-day activities and ensuring compliance with procedures and policy guidelines.
  • Coaching and developing team members to reach and exceed standards.

Required skills include:

  • Excellent leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Able to identify coaching and training needs within the team.
  • Proactive approach to resolving conflicts and improving processes.


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