Villa Operations Manager

1 month ago


Baladīyat az Zaāyin, Qatar Hilton Hotel Qatar Full time
Job Overview

A Villa Manager at Hilton Salwa is responsible for overseeing the Villa Host Team to deliver exceptional guest experiences from check-in to check-out.

Key Responsibilities
  • Team Management: Lead the Villa Host Team to maintain high standards of service and ensure seamless guest experiences.
  • Guest Satisfaction: Evaluate guest satisfaction and monitor trends to drive continuous improvement.
  • Sales and Marketing: Recognise and engage with regular and VIP guests, promoting the hotel brand's loyalty scheme and maximising room occupancy.
  • Staff Development: Train and develop the Villa Team to ensure they have current knowledge of hotel products, services, and policies.
  • Communication: Maintain good communication and working relationships with all hotel departments.
  • Performance Management: Conduct monthly communication meetings, manage staff performance issues, and recruit, train, and develop the Villa team.
  • Compliance: Ensure compliance with hotel security, fire regulations, and health and safety legislation.
Requirements

To succeed as a Villa Manager at Hilton Salwa, you will need to possess excellent leadership and communication skills, with a focus on delivering exceptional guest experiences and driving team performance.



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