Villa Operations Manager

1 week ago


Baladīyat az Zaāyin, Qatar Hilton Hotel Qatar Full time
Job Overview

A Villa Manager at Hilton Salwa is responsible for overseeing the Villa Team to ensure seamless guest experiences from check-in to check-out. The ideal candidate will possess excellent leadership and communication skills to manage the team effectively.

Key Responsibilities
  • Team Management: Oversee the Villa Host Team to maintain high standards of guest satisfaction and service quality.
  • Guest Recognition: Ensure regular and VIP guests are recognized and receive personalized attention, promoting hotel loyalty schemes.
  • Revenue Growth: Maximize room occupancy at best rates and utilize up-selling techniques to promote hotel services and facilities.
  • Team Development: Monitor the appearance, standards, and performance of the Villa Team Members, providing training and development opportunities to enhance their skills.
  • Communication: Maintain good communication and working relationships with all hotel departments to ensure seamless guest experiences.
  • Staffing and Performance: Monitor staffing levels to meet business demands, conduct monthly communication meetings, and manage staff performance issues in compliance with company policies.
  • Compliance: Ensure compliance with hotel security, fire regulations, and all health and safety legislation.
Requirements

The successful candidate will possess excellent leadership, communication, and problem-solving skills, with a strong focus on delivering exceptional guest experiences. A background in hospitality or a related field is essential, with experience in team management and guest service.



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