Villa Operations Manager

2 months ago


Baladīyat az Zaāyin, Qatar HILTON HOTELS Full time
Job Overview

A Villa Manager at Hilton Hotels is responsible for overseeing the Villa Team to ensure that Team Members are prepared and well-informed to deliver exceptional guest experiences from check-in through check-out.

Key Responsibilities

As a Villa Manager, you will be responsible for:

  • Leading the Villa Host Team to maintain high standards of guest satisfaction and service delivery.
  • Evaluating Guest Feedback and monitoring trends to identify areas for continuous improvement.
  • Recognizing and Rewarding Regular and VIP Guests by promoting the hotel brand's loyalty scheme and providing personalized service.
  • Maximizing Room Occupancy by utilizing up-selling techniques to promote hotel services and facilities.
  • Monitoring Team Performance and providing training and development opportunities to enhance teamwork and guest service skills.
  • Maintaining Good Communication with all hotel departments to ensure seamless guest experiences.
  • Managing Staffing Levels to meet business demands and ensure adequate coverage.
  • Conducting Regular Team Meetings and producing minutes to ensure open communication and transparency.
  • Managing Staff Performance Issues in compliance with company policies and procedures.
  • Recruiting, Managing, Training, and Developing the Villa Team to ensure they have the skills and knowledge required to deliver exceptional guest experiences.
  • Complying with Hotel Security, Fire Regulations, and Health and Safety Legislation to ensure a safe and secure environment for guests and staff.
  • Assisting with Other Departments as necessary to ensure seamless guest experiences.

A Villa Manager at Hilton Hotels is responsible for overseeing the Villa Team to ensure that Team Members are prepared and well-informed to deliver exceptional guest experiences from check-in through check-out.



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