Villa Manager Hilton Salwa

1 month ago


Baladīyat az Zaāyin, Qatar HILTON HOTELS Full time
Job Overview

A Villa Manager plays a pivotal role in ensuring that our guests receive an exceptional experience from check-in to check-out. As a key member of the Hilton Salwa team, you will oversee the Villa Host Team, providing guidance and support to deliver unparalleled service standards.

Key Responsibilities
  • Team Leadership: Supervise and motivate the Villa Host Team to achieve exceptional guest satisfaction and maintain high standards of service.
  • Guest Experience: Evaluate guest feedback and monitor trends to drive continuous improvement, ensuring that every guest feels valued and recognized.
  • Revenue Growth: Maximise room occupancy and revenue through effective up-selling techniques, promoting hotel services and facilities to enhance the guest experience.
  • Team Development: Monitor and improve the appearance, standards, and performance of the Villa Team Members, providing training and development opportunities to enhance their skills and knowledge.
  • Communication: Foster strong relationships with all hotel departments, ensuring seamless communication and collaboration to deliver exceptional guest experiences.
  • Staff Management: Manage staff performance issues in compliance with company policies and procedures, recruiting, training, and developing the Villa team to meet business demands.
  • Compliance: Ensure adherence to hotel security, fire regulations, and all health and safety legislation, as well as policies and procedures related to front-of-house equipment and property management systems.

A Villa Manager at Hilton Salwa is responsible for creating a positive and memorable experience for our guests, ensuring that every interaction is exceptional and exceeds their expectations.



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