Reservations Specialist

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Crew Life at Sea Full time

You are the beginning of an exceptional guest experience at Crew Life at Sea. As a Reservations Specialist, you will make our guests feel welcome and reflect the exceptional experience they come to expect when they arrive.

Key Responsibilities:

  • Consistently offer exceptional, friendly, and engaging service to our guests.
  • Ensure the best selection for the guest and maximize revenue through upselling.
  • Update reservations to ensure a flawless check-in and check-out process.
  • Assist guests with hotel facilities in an informative and helpful way.
  • Take ownership of guests' requests and ensure follow-up according to our hotel standards.
  • Follow department policies, procedures, and service standards.
  • Recommend property facilities and assist guests with information and special requests.
  • Book room reservation requests, enter rooming lists, and update accurate information in the system.
  • Other duties as assigned.

Requirements:

  • Computer literate in Microsoft Windows applications required.
  • Ability to work cohesively as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Guest-focused personality is essential; experience is an asset.
  • Preferably prior experience working with Opera or a related system.
  • Strong interpersonal and problem-solving abilities.

Work Environment:

Crew Life at Sea is a dynamic and fast-paced environment. As a Reservations Specialist, you will be working in a team-oriented setting, providing exceptional service to our guests.



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