Business Process Improvement Associate
3 days ago
About Our Team
At Tivoli, we pride ourselves on being a dynamic and supportive team. As a Guest Service Center Agent, you will have the opportunity to work closely with our business stakeholders to drive quality improvements and deliver exceptional results.
Your Key Responsibilities
- Partner with our business teams to identify areas for improvement and develop strategies for implementation.
- Conduct thorough audits to assess compliance with quality standards and make recommendations for improvement.
- Collaborate with our team to develop and maintain accurate records of product complaints and quality tracking systems.
The Ideal Candidate
- You have a minimum of 5 years of experience in a similar role within Utilities, with a proven track record of delivering high-quality results.
- You possess working knowledge of BGAS certification and are committed to ongoing professional development.
- You are highly adaptable and able to thrive in a fast-paced environment.
- You enjoy building strong relationships with colleagues and stakeholders.
- You have excellent problem-solving skills and are confident working under pressure.
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