IT Service Management Specialist

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar Mannai Corporation Full time

Mannai ICT is a leading systems integrator in Qatar, serving over 5,000 clients with end-to-end IT solutions. As the Platinum Partner for HP in Qatar, we deliver cutting-edge IT infrastructure and enterprise solutions across various industries. We are seeking a skilled Service Management Coordinator to join our dynamic team.

Key Responsibilities:
  • Manage customer service requests and provide technical support to customers in a timely manner.
  • Monitor customer satisfaction levels, identify areas for improvement, and take corrective action as needed.
  • Develop and maintain strong relationships with customers to ensure their needs are met.
  • Ensure all customer service standards are met and exceeded.

The ideal candidate will have a strong background in providing exceptional customer service, coordinating service teams, and ensuring the prompt and professional resolution of customer inquiries and requests.



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