Operational Scheduling Coordinator

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar B2C Solutions WLL Full time

Job Overview

B2C Solutions WLL is seeking a skilled Operational Scheduling Coordinator to join our team. As a key member of our workforce management team, you will be responsible for developing and managing effective schedules for call center agents.

  • Develop and implement scheduling strategies to ensure optimal coverage during peak hours and meet customer service demands.
  • Collaborate with management to forecast call volume and adjust staffing plans accordingly, anticipating future needs.
  • Implement and utilize scheduling software and tools to streamline the scheduling process and enhance operational efficiency.
  • Communicate schedule changes and updates to agents promptly, ensuring clear understanding and compliance.

Key Responsibilities

  • Conduct regular analysis of scheduling data to identify trends and areas for improvement in workforce management.
  • Support training and onboarding of new staff by coordinating their schedules with existing team members.
  • Address scheduling conflicts and agent requests with a focus on fairness and operational needs.
  • Provide reports on scheduling effectiveness and recommend changes to improve service delivery.

Requirements

  • Bachelor's degree in Business Administration, Human Resources, or related field is preferred to ensure a solid understanding of workforce management principles.
  • Minimum of 2 years of experience in a scheduling or workforce management role within a call center environment is essential for effective performance.
  • Proficiency in scheduling software and tools, such as NICE, Verint, or similar platforms, is crucial for efficient task execution.


  • Doha, Baladīyat ad Dawḩah, Qatar NES Fircroft Full time

    About NES FircroftWe are a leading international recruitment agency specializing in the supply of technical and engineering professionals to the oil, gas and energy sectors.We are currently seeking a highly skilled Maintenance Controller (Turnarounds) to join our team in Qatar, working closely with our esteemed chemical client.Job Details:This role involves...


  • Doha, Baladīyat ad Dawḩah, Qatar AL JAZEERA ACADEMY Full time

    About the PositionWe are seeking a Construction Scheduling Coordinator to join our team at AL JAZEERA ACADEMY. The successful candidate will be responsible for coordinating construction scheduling activities and ensuring that project controls information relating to scope, schedule, and status is accurate, timely, and supports effective decision-making.The...


  • Doha, Baladīyat ad Dawḩah, Qatar Hamad International Airport Full time

    HIA Expands Its DominanceHamad International Airport boasts a reputation as one of the world's top airports, having taken home the title of 'Best Airport' from Skytrax in recent years. With its ongoing facility expansion driving business growth, our airport operations continue to reach new heights.Job DescriptionThis pivotal role aims to optimize our...


  • Doha, Baladīyat ad Dawḩah, Qatar NES Fircroft Full time

    We are seeking a highly skilled Maintenance Controller (Turnarounds) to join our team in Qatar.As a key member of our team, you will be responsible for coordinating the development and updating of maintenance and turnaround schedules, ensuring alignment with stakeholders and accurate, comprehensive and timely tracking of progress.About the RoleThis is a...


  • Doha, Baladīyat ad Dawḩah, Qatar QatarEnergy Full time

    Role SummaryWe are seeking an experienced logistics professional to join our team as a Vessel Scheduling Specialist, responsible for planning and coordinating vessel movements to support QatarEnergy's offshore operations.Main ResponsibilitiesSchedule and coordinate vessel arrivals and departures.Monitor and report on vessel performance and...


  • Doha, Baladīyat ad Dawḩah, Qatar Seed Health And Wellness Qatar Full time

    About UsAt Seed Health and Wellness Centre, we strive to provide exceptional care and personalized healthcare services for our patients. Our team is dedicated to creating a welcoming environment that fosters healing, balance, and overall well-being.Job OverviewWe are seeking a Patient Care Coordinator to serve as the first point of contact for our patients,...


  • Doha, Baladīyat ad Dawḩah, Qatar Aretè & Cocchi Technology Full time

    Aretè & Cocchi Technology is a global leader in engineering services, dedicated to designing and building complex infrastructures and facilities for the energy sector.About the Job:Develop and implement project schedules, ensuring timely completion and minimizing delays.Collaborate with internal stakeholders to align project activities with business...


  • Doha, Baladīyat ad Dawḩah, Qatar Aretè & Cocchi Technology Full time

    We are a global organization with over 30,000 employees from more than 130 nationalities, providing innovative solutions for over 65 years.About the Job:Develop and implement project schedules, ensuring timely completion and minimizing delays.Collaborate with internal stakeholders to align project activities with business objectives.Analyze project risks and...


  • Doha, Baladīyat ad Dawḩah, Qatar NES Fircroft Doha Full time

    Job DescriptionWe are seeking a highly skilled Daily Operations Coordinator to join our team at NES Fircroft Doha. As a key member of our restaurant operations team, you will be responsible for supervising and coordinating daily operations to ensure smooth and efficient service during all shifts. Your ability to assist in scheduling staff shifts and...


  • Doha, Baladīyat ad Dawḩah, Qatar LA Recruitment International Full time

    Higher National Diploma (HND) in Engineering required.Job Description:Provide direct maintenance in planning/scheduling within the oil and gas and petrochemical industry.Ensure that maintenance activities are well-planned and executed.Required Skills and Qualifications:3-5 years' experience in planning and/or scheduling roles.Proficient in written and spoken...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    The Strategic Operations Coordinator is responsible for providing high-level administrative support to the Dean of a leading international university in Qatar. This role involves managing the Dean's schedule, including organizing meetings, events, and travel with attention to detail.Key ResponsibilitiesSchedule appointments for the Dean, prioritizing...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Job Purpose:The Logistics and Operations Coordinator will play a crucial role in ensuring efficient well work operations, meeting company targets, and upholding the highest standards of safety, environmental compliance, and security within LxbfYeaa's Well Intervention Division.Main Tasks:Coordinate inspection, mobilization, and demobilization of contractor...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airline Full time

    Job DescriptionAbout the RoleWe are seeking an experienced Senior Flight Dispatcher to join our Flight Operations - Navigation Services team at Qatar Airways.This is a key role responsible for organizing and controlling the shift, allocating resources, coordinating efforts, and providing technical support to Flight Dispatchers. The successful candidate will...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Job DescriptionWe are seeking a seasoned Commissioning Coordinator to join our team at lxbfYeaa. In this role, you will play a crucial part in ensuring the successful completion of construction projects.Your key responsibilities will include supervising site construction/installation works, participating in constructability reviews, and managing construction...


  • Doha, Baladīyat ad Dawḩah, Qatar Al Abdulghani Motors Full time

    Job OverviewWe are seeking an experienced Office Operations Coordinator to join our team at Al Abdulghani Motors. As a key member of our administration department, you will be responsible for ensuring the smooth operation of our offices.Your duties will include managing correspondence, creating and maintaining records, gathering information, and producing...


  • Doha, Baladīyat ad Dawḩah, Qatar Linum Consult Ltd Full time

    Job DescriptionWe are seeking a highly organized and professional Business Operations Coordinator to join our team in Doha, Qatar. The successful candidate will have a strong background in business administration and at least 8-10 years' experience supporting C-level executives.ResponsibilitiesSupporting project management activities by tracking deadlines...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Role SummaryThe Offshore Logistics Specialist (O&G) is a critical position that requires strong organizational and communication skills to ensure seamless logistics operations.Main ResponsibilitiesPMT Scheduling: Develop and manage PMT Personnel change schedules to ensure operational continuity and labor regulations compliance.Coordinate with various teams...

  • Senior Scheduler

    6 days ago


    Doha, Baladīyat ad Dawḩah, Qatar Kintec Global Recruitment Full time

    Job Title: Construction Project ManagerKintec Global Recruitment is seeking an experienced Construction Project Manager to lead our Onshore Project. The successful candidate will have a strong background in project planning and execution, with a proven track record of delivering projects on time and within budget.Job Description:The Construction Project...

  • Project Scheduler

    4 days ago


    Doha, Baladīyat ad Dawḩah, Qatar Bounty Hunter World Full time

    Job Overview:The Planner / Scheduler role at Bounty Hunter World is a critical position that requires strong planning and organizational skills to manage project schedules for exploration and production activities.This individual will be responsible for developing, managing, and maintaining detailed project timelines, working closely with project teams,...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About the PositionThis is an exciting opportunity for a highly organized and skilled professional to join our team. The ideal candidate will possess excellent communication skills and have a proven track record in slot coordination.