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Food and Beverage Service Expert

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Accor Full time
Key Responsibilities
  • Guest Service: Provide exceptional, personalized service to guests, ensuring a memorable experience.
  • Reservations and Dining: Utilize computerized systems to book and manage dining reservations, ensuring seamless guest experiences.
  • Food and Beverage Knowledge: Possess in-depth knowledge of hotel outlets and menu offerings, enabling informed recommendations.
  • Event Promotion: Promote and sell in-house and upcoming Food & Beverage events, driving revenue growth.
  • Communication: Collaborate with Food & Beverage teams to address guest requests, special celebrations, and other needs.
  • Phone and Email Support: Respond promptly to guest inquiries via phone and email, providing accurate information and assistance.
  • Facility Knowledge: Offer informed guidance on hotel facilities, amenities, and services to guests.
  • Health and Safety: Contribute to maintaining a clean, safe working environment, adhering to hotel environmental policies and initiatives.
Requirements
  • Adaptability: Demonstrate flexibility in responding to changing guest needs and hotel requirements.
  • Teamwork: Collaborate effectively with colleagues across departments to deliver exceptional guest experiences.
  • Communication: Possess excellent verbal and written communication skills, ensuring clear and concise interactions with guests and colleagues.