Operations Manager
6 days ago
Company Overview
BFL Group is a leading off-price retailer of fashion and homeware with headquarters based in the United Arab Emirates. We serve over markets across the region and in Europe.
We aim to delight customers by offering exceptional pieces at up to 80% off the original retail price for fashion designer brands. Our unique 'Treasure Hunt' model ensures there's always something new to explore, desire, and discover within our stores. Customers enjoy discovering new items every time they visit our stores.
Role Purpose:
The Retail Operations Manager at BFL Group will drive operational success in our retail stores, ensuring seamless daily operations, optimal customer experiences, and overall growth.
Key Responsibilities:
- Develop and execute strategies to maintain and improve sales areas, meeting and exceeding company standards.
- Oversee store staff training and development, ensuring high levels of customer engagement and policy adherence.
- Strategically manage inventory, allocation, and procurement to meet customer demand and sales targets.
- Maintain and upkeep store facilities, promptly addressing any maintenance issues.
- Uphold staff grooming standards and the company's image in all aspects of operations.
- Manage complex misconduct and conflicts, reporting findings to executive management.
- Implement and enforce company policies consistently, driving operational excellence across all shops.
- Oversee inventory management, conducting thorough audits of petty cash and counters for financial accuracy.
- Lead price changes and communicate with shops for accurate pricing.
- Collaborate with executive leadership to develop operational strategies enhancing customer experience and driving growth.
Qualifications:
- Proven senior retail management experience, including overseeing multiple locations.
- Exceptional leadership, decision-making, and problem-solving skills.
- Proficiency in Microsoft Office and data analysis.
- Outstanding communication and interpersonal abilities.
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