Guest Service Professional

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time

Company Overview

Tivoli Hotels & Resorts, a Minor International company, has been providing exceptional services and experiences for its guests since 1933.

We curate unique hideaways, seaside paradises, and global portfolios that embody our distinct charismatic character and elegant personality.

Job Description

The primary responsibility of a Guest Service Agent is to deliver expert services in a courteous manner.

You will be responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.

You will handle all guest enquiries, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Key Responsibilities
  1. Provide expertise services in a courteous manner
  2. Take reservations and register guests
  3. Provide outstanding guest service during their stay
  4. Settle the guest's account upon completion of their stay
  5. Handle all guest enquiries, requests and comments promptly and efficiently
Required Skills and Qualifications
  1. A strong focus on customer service
  2. Prior experience in hotel front office operations is preferred
  3. Excellent communication skills; fluency in English is required
  4. Ability to work shifts, weekends and public holidays
  5. Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred


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