Guest Services Representative

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full time

The Ned Doha is a luxurious hotel situated in a former government building. Our hotel boasts an impressive array of amenities, including seven restaurants, 90 bedrooms, event venues, and a private members' club with a rooftop terrace and health club.

Role Overview:

We are looking for a talented Guest Relations Agent to join our team. As a key contributor to our front office team, you will be responsible for delivering exceptional guest service and creating unforgettable experiences.

Key Responsibilities:
  • Welcome guests and provide a warm and inviting atmosphere.
  • Assist with check-ins and check-outs, ensuring a smooth and efficient process.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Collaborate with other departments to meet guest needs and preferences.
  • Provide information about hotel services, amenities, and local attractions.
  • Maintain up-to-date knowledge of hotel offerings and promotions.
  • Assist with special requests and arrangements.
  • Monitor guest feedback and take proactive steps to resolve issues.


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