Hospitality Ambassador

7 hours ago


Doha, Baladīyat ad Dawḩah, Qatar Accor Full time
{"Job Title": "Waiter/Waitress - Raffles", "Company Description": "At Accor, we believe in empowering our employees to grow and learn every day. We welcome you as you are and offer a job and brand that matches your personality. Our company culture is built on the values of being customer-oriented, creative, and open-minded. We strive to make work bring purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.", "Job Description": "

**Scope and Objectives**

This position is responsible for delivering exceptional food and beverage service to our guests, adhering to our service standards, policies, and procedures.

**Key Responsibilities:**

* Ensure correct grooming standards are followed at all times
* Exceed guest satisfaction by knowing their preferences and updating profiles
* Maintain detailed knowledge of the restaurant menu and daily specials
* Familiarize yourself with beverage service, including glasses used and appropriate garnishes
* Monitor and follow up on financial, LQA, TrustYou, and Forbes targets on a daily basis
* Anticipate and meet guests' requirements at all times
* Follow up on daily financial targets of the area/division
* Use opening and closing checklists to ensure smooth opening and closing of the venue
* Ensure service stations are constantly cleared and re-stocked during service
* Serve and clear food and beverage items in a professional manner
* Present menus in a proactive manner
* Maintain HACCP and FIFO standards as required by the regional governing body
* Follow Hotel Evacuation Policy in case of an emergency
* Attend all necessary briefings and training sessions as instructed by the manager
* Handle financial procedures according to guidelines set by the finance department
* Identify potential problems and anticipate guest needs
* Perform any duties and special projects as requested by management
* Report all issues and negative guest feedback on the glitch system
* Follow care program at all times and report issues through the system to maintenance

**Qualifications:**

* Personal Attributes: Motivator & role model, Positive attitude and well spoken, Result driven, Displays initiative, Commitment to professional values, Team creator, Customer / people oriented, Creative / open-minded

**Accor's Culture:**

At Accor, we believe in empowering our employees to grow and learn every day. We welcome you as you are and offer a job and brand that matches your personality. Our company culture is built on the values of being customer-oriented, creative, and open-minded. We strive to make work bring purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.", "Language Code": "en-US"}

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