Doha Restaurant Operations Manager
3 days ago
At People Dynamics Doha, we are dedicated to delivering exceptional dining experiences that embody the essence of luxury and sophistication. As an Assistant Restaurant Manager, you will play a pivotal role in overseeing daily restaurant operations, ensuring impeccable service and maintaining the highest standards of hospitality.
Key Responsibilities
- Assist in managing daily restaurant operations, guaranteeing a seamless and luxurious dining experience for our esteemed guests.
- Oversee service flow, ensuring efficiency, consistency, and adherence to our brand's high standards.
- Coordinate with the culinary team to maintain menu quality, presentation, and timely service delivery.
- Monitor restaurant reservations, table assignments, and special guest requests to ensure personalized attention.
- Ensure strict compliance with health, safety, and hygiene regulations to safeguard our guests' well-being.
Guest Experience & Service Quality
- Lead by example in delivering anticipatory, engaging, and exceptional service to every guest, exceeding their expectations.
- Address guest inquiries, feedback, and complaints promptly and professionally, showcasing our commitment to customer satisfaction.
- Prioritize VIP guests, special occasions, and loyalty members, providing them with unforgettable experiences.
- Foster a culture of service excellence and continuous improvement, driving innovation and growth within our team.
Team Leadership & Development
- Support the recruitment, training, and mentoring of restaurant colleagues, helping them grow and thrive in their roles.
- Motivate and inspire the team to maintain high morale and peak performance, fostering a positive work environment.
- Conduct performance evaluations, provide constructive feedback, and support career development, empowering team members to reach their full potential.
- Assist in scheduling and staff allocation to ensure optimal coverage and maximize productivity.
- Collaborate with the Restaurant Manager to achieve revenue targets and implement cost-control measures.
- Promote upselling opportunities and develop strategies to enhance guest spending, driving business growth.
- Monitor inventory levels and coordinate with procurement to ensure efficient stock management and minimize waste.
- Analyze operational reports and suggest improvements to increase profitability and efficiency, driving business success.
Qualifications & Skills
- Minimum 3 years of experience in a leadership role within a luxury dining environment, with a proven track record of success.
- Strong knowledge of food & beverage operations, service standards, and fine dining etiquette, with a keen eye for detail.
- Excellent leadership, communication, and interpersonal skills, with the ability to build strong relationships with colleagues and guests.
- Ability to handle high-pressure situations with poise and professionalism, remaining calm under pressure.
- Proficiency in restaurant management systems and Microsoft Office, with a willingness to learn and adapt to new technologies.
- Fluency in English is required; additional languages are an advantage, enhancing our ability to cater to diverse guest needs.
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