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Customer Service Ambassador

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar accor Full time

Accor Job Description

**Key Responsibilities:**

* Deliver exceptional customer service to internal and external guests, ensuring a positive experience throughout their stay.

* Manage incoming calls, either by redirecting or assisting callers, and follow up on requests according to hotel standards.

* Develop a comprehensive understanding of all hotel departments to provide accurate information to guests.

* Serve as a liaison for guests requiring assistance with various hotel services.

* Coordinate wake-up calls and send Secure Pay forms as needed.

**What We Offer:**

* A dynamic and supportive work environment.

* Opportunities for growth and development within the hotel industry.

* A competitive compensation package and benefits.