Banking Relationship Manager

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full time
Job Description

The ideal candidate will be responsible for managing the relationships with a minimum of 250 QNB First account holders, providing excellent banking services and products to maximize volumes, revenues, and profits.

  • Provision of efficient, friendly, and quality service to QNB First customers.
  • Ensuring high customer standards of service and proactive contact with customers visiting the branch, answering their queries and providing information about various products and services offered by QNB.
  • Arranging visits to QNB First customers at their location to complete their requested service, follow up on every issue, and ensure complete satisfaction and maximum utilization of the products or services sold to customers.
Responsibilities
  1. Database management, loyalty programs, or direct marketing processes will communicate with existing or new customers about any new product launch or promotional campaign.
  2. Conducting a minimum of 10 calls per day for QNB First non-visiting customers to obtain their satisfaction on QNB and their plans to visit or future products/services.
  3. Providing service excellence for QNB First customers while ensuring complete confidentiality and honesty with all related issues to the QNB First customers.


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