Application Support Manager

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

This role offers a unique chance to contribute to the success of Qatar Airways' IT Service Management Team. As a TS Controller, you will play a crucial part in ensuring the availability and smooth operation of our application platforms. Your responsibilities will include supporting and configuring tools, collaborating with the ITSM team, and addressing any operational issues that may arise.

  • Supporting and administering tools under the ITSM portfolio, including SMAX, Service Manager, CMDB, and other integration tools.
  • Collaborating with the ITSM team to configure workflows, approvals, and notifications as per requirement.
  • Ensuring system upgrades are performed according to internal requirements.
  • Identifying and defining all CIs (Configuration Items) that support IT services, including hardware, software, infrastructure, and other essential resources for IT service delivery.
  • Improving CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships.
  • Contributing to the development of a CMDB policy, processes, and knowledge base.
  • Designing, scheduling, and delivering reporting requirements.
  • Supporting integration with other applications consuming or supplying data to CMDB.
  • Addressing operational issues affecting ITSM applications, from application availability to process workflow-related issues.
  • Working with vendors on technical issues and new requirements.
  • FOLLOWING STANDARDS CORRESPONDING TO OPERATIONAL PROCEDURES AND ORGANIZATIONAL CYBERSECURITY GUIDELINES.
  • Providing configuration data to other ITSM processes, such as incident management, problem management, and change management.


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