Guest Services Manager

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Antal International Full time

We are seeking a Guest Services Manager to join our team at Antal International. As a key member of our senior management team, you will be responsible for leading our guest experience team and driving exceptional service standards across all departments.

About the Role:

The ideal candidate will possess a strong background in hospitality management, excellent leadership skills, and a passion for delivering exceptional customer experiences. You will be responsible for implementing strategies to enhance guest experiences, collaborating with other departments to optimize occupancy and revenue, and analyzing booking trends to maximize occupancy rates.

Key Responsibilities:

  • Leadership of the guest experience team to maintain high levels of service excellence.
  • Implementation of strategies to enhance guest experiences through personalized services and special events.
  • Collaboration with sales and front desk teams to optimize occupancy and revenue.
  • Analysis of booking trends to maximize occupancy rates.
  • Effective management of guest feedback through surveys, online reviews, and direct communication to identify areas for improvement.
  • Collaboration with various departments to ensure seamless service delivery and consistency in guest experiences.
  • Training and mentorship of staff on service excellence and hospitality best practices.
  • Resolution of guest complaints and concerns in a prompt and professional manner.
  • Analysis of guest data and trends to anticipate needs and preferences, enhancing future experiences.
  • Maintenance of a warm and welcoming environment that reflects Antal International's values and standards.

Requirements & Qualifications:

  • Bachelor's degree in Hospitality Management, Business, or a related field preferred.
  • 3+ years of experience in a guest services or hospitality management role, preferably in a hotel setting.
  • Strong leadership and team-building skills.
  • Excellent communication and interpersonal abilities.
  • Proven problem-solving skills and a customer-focused mindset.
  • Proficient in hotel management software and Microsoft Office Suite.
  • Ability to work flexible hours, including evenings and weekends.

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