Homeware Product Expert

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Chalhoub Group Full time

Chalhoub Group is committed to delivering exceptional customer experiences across our 750+ experiential retail stores. As a Homeware Product Expert, you will play a critical role in achieving individual and collective sales targets while ensuring seamless guest interactions.

Key Responsibilities:

  • Capture customer data to inform business reviews and optimize product offerings.
  • Foster strong relationships with clients through an omni-channel approach.
  • Provide actionable feedback on products to drive sales growth.
  • Elevate employee Net Promoter Score (eNPS) through initiatives promoting positive people experiences.
  • Maintain visual merchandising standards and adherence to Standard Operating Procedures (SOPs).
  • Ensure efficient click-and-collect operations within Service-level agreements (SLAs).
  • Collect and manage customer data in accordance with marketing requirements.
  • Promote loyalty programs and stay up-to-date with app features.
  • Support in-store marketing events and activations.
  • Monitor brand social media activities and campaigns.
  • Drive sell-throughs within the store.
  • Support in-store CX initiatives.
  • Provide insights on store performance.


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