Dedicated Customer Support Agent

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

Job Summary

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We're seeking a dedicated and experienced Customer Support Agent to join our Ground Services Operations team in Hamad International Airport. As a Customer Support Agent, you will be responsible for providing exceptional customer service to passengers and ensuring that they receive a 5-star experience.

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Key Responsibilities

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  • Provide face-to-face service to Qatar Airways passengers, answering questions and offering information on airline-related topics.">
  • Manage queues, handle denied boarding passengers, and ensure that passengers' identification is verified and checked.">
  • Initiate boarding at gates, following laid-down boarding priorities, announcements, hand baggage removal, flight coupon reconciliation, and head count confirmation.">
  • Deliver efficient service at transfer desks, ensuring that all information such as baggage details is recorded, and issuing boarding cards and meal vouchers where applicable.">
  • Assist in compiling reports, preparing the allocation for the next shift, and taking action on emails.">
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About Us

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We're a company that values our employees and provides them with opportunities to learn and advance in their careers. We're committed to growing and developing our team members, providing them with a competitive salary, benefits, and a chance to be part of a truly global community.



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