Service Quality Expert

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

We are seeking a Service Quality Expert at Chedid & Associates – Qatar who will focus on ensuring customer inquiries are promptly addressed and client relationships are maintained through ongoing follow-up.

This role is ideal for someone who thrives in an agile, dynamic organization with a fast-paced work environment.

Your Key Responsibilities:

  • Contact clients via email and phone for motor insurance renewal.
  • Negotiate quotations with insurance companies.
  • Follow up on requests with insurance companies.
  • Assist customers with issues related to contract document delays and collections.
  • Respond to phone calls and emails in a timely manner.
  • Verify policy documents shared by insurers match agreed terms and conditions.
  • Oversee the processing team entering policies on portals.
  • Issue motor insurance policies on portals as needed.
  • Generate various reports.
  • Facilitate internal communications between relevant departments.
  • Collaborate with Compliance on KYC/AML requirements.
  • Perform other duties as required.

Requirements:

  • Strong communication skills.
  • 2-3 years of experience in the Insurance Industry, preferably in motor insurance.
  • Fluent in Arabic and English.


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