Luxury F&B Operations Manager
1 day ago
Company Overview
The world's largest family of luxury hotels, IHG Hotels & Resorts, takes great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Your Day-to-Day Responsibilities
The F&B Captain will oversee the smooth operation of food and beverage outlets, ensuring exceptional service standards are consistently met. Key responsibilities include:
- Coordinate daily operations to ensure exceptional service standards
- Lead by example, guiding the team towards operational excellence
- Address guest requests, concerns, or feedback in a prompt and professional manner
- Maintain cleanliness, organization, and presentation of restaurant, bar, or banquet facilities
- Collaborate with the F&B Manager/Supervisor to manage inventory, stock levels, and ordering of supplies
- Ensure adherence to health, safety, and hygiene standards, following company policies and local regulations
- Manage guest reservations and seating arrangements to optimize table turnover and maximize guest satisfaction
- Ensure smooth communication between kitchen and service teams to guarantee timely delivery of food and beverages
What We Need From You
We're looking for individuals with proven experience in similar roles within the food and beverage industry, preferably in luxury hotel or resort settings. Essential skills and qualifications include:
- In-depth knowledge of food and beverage service standards, operations, and health & safety regulations
- Strong communication skills in English; knowledge of Arabic or additional languages is beneficial
- High attention to detail, with the ability to multitask and stay organized in fast-paced environments
- A passion for hospitality and commitment to delivering exceptional guest experiences
- A positive attitude and professional appearance at all times
Benefits
We offer competitive salary and benefits, as well as opportunities to grow and develop within the global IHG family. As part of our team, you'll work collaboratively with like-minded individuals who share a passion for delivering memorable experiences to our guests.
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