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Customer Service Representative

2 months ago

Baladīyat az Zaāyin, Qatar QATAR Airways Full time
Job Summary

We are seeking a highly skilled and courteous Customer Service Representative to join our team at Qatar Airways. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Answer and respond to guest calls, requests, and inquiries in a timely and professional manner.
  • Process guest requests for wake-up calls, screening calls, and other services as needed.
  • Monitor busy or unanswered lines and check back with callers on hold to update their status.
  • Receive, record, and relay messages accurately and completely.
  • Activate or deactivate guest room message lights as necessary.
  • Provide assistance to guests with unique needs and respond to special requests.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Dispatch bell staff or valet staff as needed.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic computer skills and knowledge of customer service software.
  • Ability to stand, sit, or walk for extended periods of time.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.