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IT Service Delivery Expert

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

About the Role

This role requires 6 years or more experience in a related role delivering IT services to internal or external customers. The ideal candidate will have 5 years or more management experience in a customer-facing environment, ideally working independently.

Requirements

  • Experience in a complex multi-cultural matrix management organization.
  • Experience of working successfully in a process-oriented environment.
  • Experience of continuous service improvement methods.
  • Bachelor's degree in IT, Telecom, or Business or equivalent.
  • SITA Service Management Certification Level 2 (=ITIL Foundations).
  • ITIL Service Management Certification as per SGS standards.